Lead key initiatives independently, demonstrate a deep understanding of the business, and provide thought leadership on the industry Manage junior team members in carrying out of tasks (e.g., guide Associate(s) on dissemination of market share performance of BetMGM and key competitors to internal and external stakeholders). Assist in the preparation of materials for key s

Position People Business Partner Location Las Vegas, NV Remote Status On Site Job Id 2285 # of Openings 1 People Business Partner About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Group. You know our name through our exciting p

Launch product initiatives with high confidence through mitigating risks and executing go to market plans with all relevant stakeholders Understand our users and stakeholders needs, base decisions on data, not personal opinions Influence the product strategy, design solutions, and engineering decisions to best accomplish the intended outcome Be the subject matter expert f

Lead the definition of BetMGM's customer care vision delivering unparalleled customer service and excellence in operational efficiency. Champion the implementation of scalable processes and cutting edge technologies necessary to bring our vision to life. Foster accountability and cultivate high performing teams in Customer Care, CS Operational Intelligence, CS Operations

Operate various closed circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious a

Own the roadmap of competitive & engaging market offering for the Sports Trading Product Platform across Digital and Retail Work closely with third party data providers to ensure requisite data is sourced, integrated, and supports internal tools and external consumer facing product. Ensure your initiatives and backlog are prioritized in sync with the business and product

Responsible for daily campaign execution, managing customercommunication through email, push notification and onsite channels and ensure the best possible player experience. Responsible for briefing and managing BetMGM Rewards assets. Be the creative counterpart for the Loyalty Marketing Manager to ensure promotionsare relevant and engaging. Coming up with new concepts to

Assist in the planning, execution, and tracking of marketing campaigns across various channels. Collaborate with content creators to ensure timely delivery and distribution of marketing materials. Work closely with Casino Team on reviewing marketing campaign briefs Handle administrative tasks such as managing calendars to support the marketing team's overall efficiency He

Investigate accounts raised by on going Risk procedures for example from the Risk Alerts and Fraud Reports Perform detailed risk analysis of all aspects of a player's account Deliver total quality service and to resolve customers complaints/issues in relation to risk matters Ensure all emails are responded to in a timely manner Review identity documents Ensure all withdra

Raise purchase orders on the company procurement system Monitor the purchase order approval flow to ensure timely approvals Work closely with business stakeholders to create purchase order, review and receipt goods and services when appropriate Weekly review and approval of expenses and corporate credit card charges on Concur Create and Maintain vendor files to ensure all